Thursday, February 2, 2012

A DMV story

I had a recent experience with the California Department of Motor Vehicles - and it was a positive one.

I needed them to resend a document to my home, and found both their website and phone service to be highly functional. They have the service where instead of waiting on hold for 40 minutes, they take your number and call you back when it is your turn. I love not having to listen to tinny music and be interrupted every minute by an automated voice telling you it isn't your turn yet. Then, I had an extremely friendly and helpful person on the other end of the line when they called me back. She solved my problem in just a couple of minutes, and when we got disconnected (my phone's fault) toward the end of the call, she called me back and left a message saying that everything was going through and I should receive what I needed to by the end of the week. Which I did. Amazing! Since the DMV is widely considered one of those agencies you want to have as little to do with as possible, I wanted to point out a good experience that I had with them. Keep up the good work, DMV!

1 comment:

  1. What a fabulous experience! Too often we only tell others about business and agencies who have provided bad service, so it's great that you took the time to share this.